Account Information
Customer Info
IVR Info
Caller Verification CIMBUI
Alerts
Recommendations

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Remarks

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Insights
Current Balance Due Date Past Due Balance Last Payment
520.20 11/20/2018 200.20 11/01/2018
Previous Account Notes
Date Time Description
09/14/2017 01:48 WFX ADDRESS CHG AVAYA
9/13/17 12:46 PM SAFAS UPDATED MAILING ADDRESS FOR BILLS
09/14/2017 01:48 CHANGE: BILLING STREET ADDRESS CITY ST BEFORE: 9612 Nunc St AFTER: 6234 Dolor St.
08/29/2017 03:15 AM PERSONAL CONTACT MADE
Create Account Notice
Date Time CSR Category Channel Direction Value Notes
11/28/2017 06:55 AM TEXT DNP Text Message Account Note Automated reminder text send to xxx-xxx-xx on 11/28/2017 advising account may be eligible for disconnection
11/28/2017 04:55 AM TEXT DNP Text Message Account Note Automated reminder text send to xxx-xxx-xx on 11/28/2017 advising account may be eligible for disconnection
11/28/2017 03:55 AM TEXT DNP Text Message Account Note Automated reminder text send to xxx-xxx-xx on 11/28/2017 advising account may be eligible for disconnection
Account Information
Customer Info
Enrolled Productss
Offers
Date Time CSR Category Channel Direction Value Notes
11/28/2017 06:55 AM TEXT DNP Text Message Account Note Automated reminder text send to xxx-xxx-xx on 11/28/2017 advising account may be eligible for disconnection
11/28/2017 04:55 AM TEXT DNP Text Message Account Note Automated reminder text send to xxx-xxx-xx on 11/28/2017 advising account may be eligible for disconnection
11/28/2017 03:55 AM TEXT DNP Text Message Account Note Automated reminder text send to xxx-xxx-xx on 11/28/2017 advising account may be eligible for disconnection